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Terms of Purchase

Important Notice

This is not a contract. Actual terms and conditions are detailed in the contract issued by Green Shield Canada (GSC) upon final application approval. The contract contains important details concerning exclusions, conditions and limitations. Please review them carefully.

Our Commitment to Privacy

Special Benefits Insurance Services is committed to the protection of any personal information collected by it, or in its custody, including any information transferred to a third party to fulfill the purposes for which the information was collected. Personal information includes any information, recorded or not, about an identifiable individual. Examples of personal information that are identifiable include names, age, sex, social insurance numbers, health status, health history, financial information, benefit claims data, etc. It also includes information which can be matched with other information in order to establish an individual’s identity.

GSC’s Commitment to Privacy

Your personal information is collected for the purpose of providing you with health and dental benefits, claims analysis and claim payments. Please read GSC’s Commitment to Privacy.

Effective Date of Coverage

Coverage is generally effective the first day of the month following the approval of the application.

Medically Necessary

Medically necessary treatments, services or supplies are eligible for coverage. “Medically necessary” means a treatment, service or supply which is generally accepted by the medical profession as essential, effective and appropriate in the care and treatment of a medical condition, sickness or injury.

Emergency Medical Travel Benefits and Pre-Existing Conditions

You will only be eligible for emergency medical travel benefits if existing or pre-diagnosed conditions are completely stable and you are fit to travel (in the opinion of GSC’s Assistance Medical Team) at the time of departure from your province of residence. GSC reserves the right to review your medical information at the time of claim.

Emergency medical travel benefits do not cover any hospital or medical care for childbirth occurring within eight (8) weeks of the expected delivery date, or deliberate termination of pregnancy.

Hospitalization for Pregnancy

Reimbursement will not be made for hospitalization due to pregnancy or pregnancy related conditions which commence during the first 10 month period following the covered person’s coverage effective date.


Evidence of health is not required for a newborn child if the application is submitted within 30 days following the date of birth. Upon approval, coverage will become effective on a date to be determined by GSC.

Use of Website

Your use of this Website is subject to SBIS’s Legal Notices and Disclaimers of Liability.

clients' testimonials

Thank you Kasia for your diligence in notifying me upon approval of my application. I will as stated, out of courtesy, notify Great West Life, that I will not be proceeding with the application with them. I am pleased, as Green Shield was my first choice.


I just wanted to send a compliment to Nicki for helping me today with a request for income tax receipt from 2013! What a superb service and pleasant approach in solving my problem. and so quickly and promptly done. Please extend my compliment and thank you to Nicki for the excellent service supplied.

Richard L

Whether it’s travel insurance, individual health and dental insurance plans, or any of the other products in their portfolio, I know that I can vest my trust and confidence in SBIS, because our clients will be well served and protected. SBIS has been and continues to be, a great partner to work with.

Don M

I’ve had the very real pleasure of working with the good people at Special Benefit Insurance Services (SBIS) for almost 2 decades. Their professionalism and commitment to high service standards, makes all the difference, when it comes to helping our mutual clients to be, simply and consistently, “very happy” customers.

Don M

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Get in Touch!

    We’re here to help

    If you have any questions, would like more information or need assistance selecting a plan, please do not hesitate to call us.

    Business hours

    Monday to Friday 8:45 a.m. – 4:45 p.m. Eastern Time

    Head Office:
    Special Benefits Insurance Services
    20 Toronto Street, Suite 860, Toronto, ON, M5C 2B8

    North East Branch:
    Special Benefits Insurance Services
    3091 Chandler Dr, Port Perry, ON, L9L 1B6